CATEGORIES
we accept PayPal payments Always Happy To Help - Call 01792 791115

Terms Of Trade

These terms and conditions set out the basis on which you can browse our website, and order and buy goods through our online ordering service.

This website is owned and operated by Dragon Guitar Parts Ltd ( Hereinafter referred to as "Dragon", "we", "us"). Registered office: The Beacon Centre, Dafen, Llanelli, Carmarthenshire. SA14 8LQ Registered number: 08320881 in England and Wales. the company is not VAT registered.

Please read through these terms and conditions carefully before using this website, and also read our Privacy Policy regarding how we handle your personal information.

We aim to process all enquiries and requests as quickly as we can, but we reserve the right to restrict, refuse or cancel orders, as well as refuse access to the website and terminate accounts at our discretion.

We reserve the right to vary these terms and conditions at any time, excepting any 'orders in progress'.

Queries or comments about this website, should be directed to us through our Contact Us page or you can email us on sales@dragonguitarparts.co.uk

Pricing and stock availability information is subject to change without notice.

All prices are quoted in UK pounds sterling.

Prices shown do not attract any VAT as the company is not VAT registered, and do not include delivery charges.

Delivery charges are applied at point of sale.

HOW WE PROCESS YOUR ORDER

After you have placed an order with us, we will acknowledge and confirm the details of that order by email. This process is not a guarantee of delivery.

If after we have confirmed your order we discover any unforeseen reason as to why we cannot fulfil it, we will advise you by email, text or phone call, and reduce the order charge accordingly.

Our receipt of your offer to purchase our goods is always subject to their availability.

Despatch estimates are not guaranteed and despatch times should not be relied upon as such.

PAYMENT FOR GOODS

Payment can only be made via PayPal at this present time.

LAW AND JURISDICTION

The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us.

DELIVERY

All deliveries are subject to stock availability and processing of your payment.

Standard Delivery - We usually use Royal Mail first class postage. Larger items will be sent by DHL or similar courier.

In the event that your delivered order is incorrect or damaged, please contact us as soon as possible.

Order queries should be directed by email or you can call us on +44(0) 1792 791115.

In cases where your order is deemed by us to be of moderate to high value we may insist that the order is shipped as a trackable service. In such a circumstance we may offer to pay 50% of the excess over standard postage charges at our discretion.

RETURNS

We try hard to ensure that your order is carefully and correctly despatched to you.

If you are not happy with your purchase, you may return them to us for replacement or refund subject to discussing the problem with us first.

Items must be in their original condition, unused and returned within 14 days of receiving them. This term does not affect your statutory rights.

CANCELLATION

Under the Distance Selling Regulations, you have seven working days starting the day after delivery (the 'cooling-off period') in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered to you. If you wish to cancel this agreement, you must notify us, and return the goods in accordance with the directions we will give you upon recieving your notification of dissatisfaction.

Goods will be refunded within 14 days if these terms and conditions have been complied with.

We reserve the right to cancel the order if:-

i ) We cannot fulfil your order quantities
ii) We are unable to obtain payment from you
iii) We cannot provide a delivery to your area
iv) A product fault or similar error in the product has been identified

RIGHTS OF OWNERSHIP

All rights, including copyright, in the text, graphics, layout and other content of this website owned by, Dragon Guitar Parts Ltd.

You are not permitted, without any prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website and contents.

WEBSITE CONTENT

We try hard to ensure that the products are adequately described, and that any supporting information is correct, and that the colours and dimensions of our products are presented as accurately as possible.

Most product images have been modified to eliminate shadows and dark areas using photo touch-up software, therefore we cannot guarantee that the delivered products will be exactly identical in form and colour to those illustrated on this website.

Should we invite you to send us information or images regarding your own guitar building experience, perhaps facilitated through purchases made of our products, or for any other purpose; we reserve the right to apply text edits, and restriction of file sizes or even total or part non-acceptance of those items at our own discretion.

We are entitled to delete any material from our website at any time, and we will not be liable for deleting or for not storing any material that you may have transmitted to us.

COMPUTER DAMAGE & LINKS

We make every effort to ensure that this website is free from defects or viruses.

It is your responsibility to ensure that you use the correct equipment when accessing this website, and to protect your equipment from anything that may cause damage to it.

We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.

We do not hold any responsibility for any site, or its content, that has chosen to link to us.

TESTIMONIALS

You may leave a review/testimonial of a product on its specific product page should we make this feature available to you. We reserve the right to review any such received content and publish it at our discretion within a timeframe to be decided upon by us.

We reserve the right to edit or delete illegal or inappropriate content.

We will apply the rating as set by the customer.

We reserve the right to use customer reviews and testimonials, in full or part, in our marketing materials; and we also reserve the right to edit these reviews if we choose to do so.

COPYRIGHT ,TRADE MARKS & PATENTS

Fender ®, Strat ®, Stratocaster ® Tele ®, and Telecaster ®, are registered trademarks of the Fender Musical Instruments Corporation ®.

Gibson ® and Les Paul ® are registered trademarks of the Gibson Guitar Corporation ®.

Dragon Guitar Parts has no affiliation with these companies and do not sell original or authorised parts connected to those companies.


This site was last updated on 25th November 2014.